Digital

MPO Analyst nike.com

Mexico City, Mexico

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

From our flagship website and five-star mobile apps to social media, digital marketing and the retail store experience, our teams at NIKE Digital are reimagining how design and technology meet to serve consumers more directly and personally. We invest in cutting-edge technologies and work with the most creative people in the world. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

MISSION OF ROLE

In Digital Supply Chain, we will relentlessly rolling out our strategy to reach a more premium service level for our Nike.com consumers, an important enabler to facilitate the double-digit growth. At Nike.com we will start building the future SC capabilities for Nike overall. The supply chain strategy is based on the ever-changing demands of the consumer, creating agility to respond swiftly.

The candidate will need to:

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Be consumer and service focused: Manage day-to-day operations in collaboration with cross functional partners:

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Track daily service (EDD reliability) performance and understand any deviations
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Consumer returns tracking: Ensure reverse logistics is on-time and according timelines with partners
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Ensure the right operational forecast to drive capacity setting in our DC and with carriers
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Partner Management; Actively engage in conversations with the partners to drive service, bring business insights and discuss future developments
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Manage launches, sales initiatives and events to mitigate service impact.
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Manage seasonal execution to ensure the right supply to meet consumer demand

2. Consumer services experiences and market insights:

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Actively seek for market insights (smart cube and local tools)
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Monitoring and managing consumer services and feedback for engagement with cross functional teams and partners

3. Performance management for Digital operations: understand and follow up Digital KPIs and drive action and conversations within the E2E SC.

4. Create the Future: Be a key piece in shaping the future of Nike.com SC. Drive speed-to-market improvements and omnichannel services that would help to elevate the consumer experience in Digital.

5. Problem solving: Be a key piece to drive solutions and adapt quickly to a highly dynamic environment.

Requierements:

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Experience in Customer Service or Operations. Experience with order management and Digital operations will be a plus. * 2 years directly relevant work experience
* Industrial Engineer, International Commerce, Logistics, etcetera.
* Advanced English.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

How We Hire

At NIKE, Inc. we promise to provide a premium, inclusive, compelling and authentic candidate experience. Delivering on this promise means we allow you to be at your best — and to do that, you need to understand how the hiring process works. Transparency is key. * This overview explains our hiring process for corporate roles. Note there may be different hiring steps involved for non-corporate roles.

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Benefits

Whether it’s transportation or financial health, we continually invest in our employees to help them achieve greatness — inside and outside of work. All who work here should be able to realize their full potential.

Employee Assistance Program
Employee Stock Purchase Plan (ESPP)
Holidays
Medical Plan
Paid Time Off (PTO)
Product Discounts
Sabbaticals