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Technology Service Manager

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.



Role Description:

  • Accountable for all aspects of IT infrastructure services at the territory level

  • Provide strategic direction, planning, technical project management, stakeholder management and reporting services at the territory level for infrastructure services

  • Act as the Technology advocate and primary internal customer contact between strategic service providers and business users

  • Responsible to build relationships with key customers and stakeholders to influence and execute within Nike’s Technology Infrastructure strategic direction

  • Partner with Territory/Geo Nike Tech leadership to align strategy and execution of key Infrastructure portfolio initiatives

  • Manages IT Infrastructure resources (people, budget, projects) and related support functions at the territory

  • Manage & lead Infrastructure local projects and their execution in the territory by partnering closely with the global infrastructure tower teams

  • Manage, own and lead initiatives and projects driven by global teams for execution at the territory

  • As the Infrastructure leader at the territory, ensure global Technology Infrastructure requirements, standards and security compliances are met and adhered to

  • Responsible to ensure service delivery, governance and service provider management at the territory; escalates performance issues to global team owners

  • Align, enforce and maintain global policies & procedures with local customizations where required


  • Exceptional communication skills

  • Experience supporting and aligning technology with the business in a large global environment.

  • Trend Analysis and Service Level Management.

  • Strong relationship building and networking skills.

  • Service Delivery experience working with outside vendors and outsourced IT partners.

  • Strategic and Analytic focus using tools to measure against customer service metrics.

  • At least 7 years’ experience leading and managing the infrastructure and technology support preferably as an IT Manager or Technology Lead.

  • Bachelor’s Degree in Information Technology, or related field (3 years additional experience in lieu of a degree).

  • English Advanced level (Mandatory)

  • Intermediate understanding / experience with the following infrastructure technologies:

    • Networking (Cisco), including basic routing protocols, firewall, WAN / LAN

    • Client technologies

    • Storage (SAN, NAS)

    • Data Center Operations

    • Cloud

    • AWA

    • Azure

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 11478

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