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Nike Factory Store - Consumer Experience Lead - San Jose, CA

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of Nike, Inc.. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Description
As our Nike Store Lead your mission will be to deliver a premium consumer experience by building the bond between consumer and brand with the highest level of service and applying brand stories to the retail setting.
Responsibilities
  • Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
  • Maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations
  • Provide expertise in one or more areas or functions (Shipping and Receiving, Cashier duties, and Sales)
  • Seek an ongoing training and education to further develop expertise
  • Assist Managers in conducting formal on boarding and training programs for associates
  • Assist with loss prevention efforts by providing proactive customer service
  • Assist in coordinating work of other associates (but not a formal supervisor)
  • May have keyholder responsibilities


Qualifications
  • High school diploma or equivalent
  • 3 years' retail experience
  • Ability to communicate in English
  • Basic computer skills, including Microsoft Office knowledge
  • Must be able to work evenings, weekends, and holidays as needed
  • Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00408271

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