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Retail Operations Specialist

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams — Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning — direct the daily operations of and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike’s top areas of growth.

About the Retail Operations team

Our Retail Operations & Service Excellence team we develop ways for our athletes and coaches to more engaging consumer interactions. We look to make our stores’ team jobs easier along with finding ways to create operational efficiencies. We support our store teams needs to enable them to elevate as a team.

About the role
At Nike we see our Retail Operations & Service function as a source of competitive advantage.  As our ARO specialist for Retail Operations for you'll play a significant role in supporting our Nike Direct Offense in seeing that vision turn into a reality by enabling our stores to operate more efficiently along with giving them tools to make their job easier and more rewarding.  

You’ll interface with the Nike Direct (retail) team to develop a deep understanding of the organization’s long-term vision and strategy.  You’ll support the Retail Operations Manager and Retail Operations team whose primary accountability will be to identify and evaluate opportunities to create efficiencies value within the Nike Direct Offense and ensure that Nike captures that value in our financial results and operational efficiencies gained.  

In this role you’ll have to develop a strong understanding of our stores needs and how to help them run more efficiently. Having a familiarity with retail operations will help the team run a more efficient process as well as using analytics to help make fact-based decisions when developing/using new tools and processes. Your attentiveness to details and ability to clearly communicate with both the field teams and the office team will help us be successful.

This position reports into the Retail Operations Manager and role will require some travel within Southeast Asia and India.

1.Labor and programs analysis and reporting
2.Vendor management (Service Channel)
3.Supply ordering and streamlining
4.Analyze store business processes and identify opportunities for improvements that increase profitability or efficiency
5.Training store teams on processes and best practices


1.Minimum 5 years of experience in retail – preferably in retail operations 
2.Familiarity with Microsoft Outlook, Excel, PowerPoint and Word.
3.Experience with vendor management and supply ordering
4.Educational requirements: Bachelor’s Degree preferred
5.Language requirement: Fluency in English, familiarity with Thai and Bahasa preferred. 
6.Ability to travel up to 25% of your time in Southeast Asia and India

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 10976

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