Human Resources
People Solutions Advisor I
South, Singapore, South East
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE, Inc.’s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world’s most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team.
At NIKE, experience matters. Here’s an opportunity to join the front lines of HR. To be a trusted advisor to teammates operating across the Asia Pacific on all things HR. To deliver an outstanding service experience to all that seek our support. To go beyond simply answering questions and ensure our teammates enhance their NIKE employee experience and benefits. To be the latest Athlete* to join the ranks of People Solutions Services.
WHO YOU WILL WORK WITH
You will report to People Solutions Service Manager based in Singapore. You will be working with a diverse work population that spans across Asia Pacific, partnering regularly with People Solutions experts that help with the heavy lifting of complicated cases. We will have you create a partnership with our operations, and consultant teams as well as coordinating with HR leadership on new initiatives and projects that enhance the employee experience in our service delivery.
WHO WE ARE LOOKING FOR
Your success will be measured on your ability to deliver on the following responsibilities. As a People Solutions Advisor I, the ideal candidate is expected to operate autonomously to apply sound judgment and critical thinking to solve problems Identify root cause solution of contact by asking probing questions in order to understand the issue; analyze, research, and interpret policy while engaging appropriate functional teams to respond to employee inquiries. We would like you to be comfortable operating in a fast paced, employee focused environment requiring you to multitask and deliver premium service in a timely manner. There will be an emphasis on elevating customer service to the highest level by responding to employees needs with the discipline to adhere to confidentiality, policy & compliance rules.
Overall, we're looking for someone interested in working with a fun, encouraging, and collaborative team in a service center environment!
- Bachelor’s degree in Human Resource Management or a related field or a combination of relevant experience, education, and training
- 2-3 years of HR experience, demonstrating knowledge of HR management. Knowledge of theories, practices, policies and procedures in HR a plus
- Proficient in Korean, Japanese and English languages are essential to support our employees in Korea, Japan and other countries in APAC
- Experience in a service center environment and providing customer service via multiple contact channels (phone, email, live chat) highly desirable
- Strong verbal and written customer service skills critical, with an emphasis on soft skills, customer- focused resolution as well as strong multi-tasking and organizational skills
- Must demonstrate initiative and the ability to work independently within a diverse team environment
- Knowledge and understanding of HR systems and platforms preferred (Workday, ServiceNow, Kronos/TimeTrack, Cisco/Telephony)
WHAT YOU WILL WORK ON
This role is the front door to HR services at Nike. The primary responsibility will be providing seamless HR support to NIKE employees through the resolution of inquiries and transactions by researching issues and resolution options using effective written and verbal communication skills across multiple channels including phone, email, and chat.
- Apply resources effectively, including multiple systems and support tools, to ensure accurate and timely responses to employee inquiries, documenting contact concerns and feedback in a case management system.
- Drive innovation in process and delivery of our services is paramount for success in this role.
- Provide seamless HR support to Nike Teammates and Managers through the resolution of inquiries and transactions
- Research HR related issues for employees including payroll, HR policy, and rewards related issues.
- Maintain quality service support, planning training activities
- Escalate complex inquires within People Solutions as needed, responding to support needs via phone, chat and electronic tickets
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
How We Hire
At NIKE, Inc. we promise to provide a premium, inclusive, compelling and authentic candidate experience. Delivering on this promise means we allow you to be at your best — and to do that, you need to understand how the hiring process works. Transparency is key. * This overview explains our hiring process for corporate roles. Note there may be different hiring steps involved for non-corporate roles.
Start nowBenefits
Whether it’s transportation or financial health, we continually invest in our employees to help them achieve greatness — inside and outside of work. All who work here should be able to realize their full potential.