Senior Technology Customer Support Retail, Japan

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.  Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

WHO YOU’LL WORK WITH

As part of the Japan Technology Operation (Tech Ops) team member, you will be working closely with our Japan Tech Ops team members, as well as our global network engineering team to deliver world class network solutions and services to our stores.

WHO WE ARE LOOKING FOR

This role will lead the network technology support of our Retail stores in Japan. We are looking for a seasoned professional who has experience in supporting enterprise level network infrastructure and services. The candidate must also have strong leadership and communication skills, and the ability to problem solve during high pressure situations.

• Minimum 3 years of overall experience required.

• Minimal 3 years of experience in supporting enterprise level Cisco network devices and tools.

• Experience working in an ITIL Service Management environment, with tools such as ServiceNow.

• Self-motivated, with a high sense of accountability, urgency, and drive. Ability to problem solve under pressure.

• Minimum educational level – Degree is plus to have but not a must.

• Ability to communicate both in English and Japanese at business level.

• Cisco CCNA or equivalent certificate on network engineering skill is a plus.

• Flexibility to work outside of regular business hours.

WHAT YOU’LL WORK ON

You will partner with our Japan Tech Ops team, as well as our global network engineering team to deliver world class network experience in our Retail stores. You will be responsible for conducting / facilitating various network related activities such as device configuration, installation, asset management, as well as providing technical support. Knowledge on ServiceNow, SolarWinds, BlueCat, Ekahau is a plus.

You will be:

• Ensuring continuous delivery of network infrastructure services for our Retail stores and making sure that incidents are being handled in time, and that any needs are being escalated and properly communicated.

• Responsible for delivering end-to-end network infrastructure into our new opening Retail stores, including ordering internet circuit, hardware configuration, creating wi-fi heat map,   hardware configuration and installation etc…

• Proactively identifying and supporting the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalating in a clear and timely manner as appropriate.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.