Technology
Senior Lead-Technology Service Management
Memphis, Tennessee
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NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
Senior Lead-Technology Service Management – NIKE RETAIL SERVICES INC. – Memphis, TN. Collaborate on standardization of service and operations aspects of systems and business processes; Use database management systems to complete complex queries against large databases to perform data analysis and solve production support issues; Utilize company proprietary tools for developing alerts to supervise system health and issues; Create, change and support business facing reports used in the day-to-day operations of our distribution network; Lead incident, change, and problem management processes while tackling issues impacting data replication between production and backup data sources; Support server log research and perform scripting for solving issues and data analysis; Coordinate with multi-functional technology and business teams to support any report changes or additions to the distribution center portfolio; Collaborate with vendors to support the development and design of production system bug fixes; Participate in new report/dashboard design and development concerning warehouse analytics; and Provide technical feedback and solutions for advanced issues while ensuring raised issues are addressed and resolved within business SLA’s. Telecommuting is available from anywhere in the U.S., except from AK, HI, MT, NC, ND, SD, VT, and WY.
Must have a Master’s degree in Computer Science or Information Technology and 2 years of experience in the job offered or in a computer related occupation. Experience must include:
• Cognos
• SQL
• SOX Processing
• ITIL
• Data Analysis
• Change Management
• Incident Resolution
• Snowflake
• DB2 Databases
• Tableau
• PowerBI
• GitHub
Apply at www.jobs.nike.com (Job# R-50101)
LI-DNI
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NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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At NIKE, Inc. we promise to provide a premium, inclusive, compelling and authentic candidate experience. Delivering on this promise means we allow you to be at your best — and to do that, you need to understand how the hiring process works. Transparency is key. * This overview explains our hiring process for corporate roles. Note there may be different hiring steps involved for non-corporate roles.
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