PROFESSIONAL II, MSC CUSTOMER SERVICES, GC

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide — making the impossible happen every single day.

Overview of the Job:

This Role will work with X-function team to understand the customer needs, play as a key window to connect with internal X functions to fulfill customer's needs and maximize revenue. Co-ordinate the efforts to Business result delivery; Response and fulfill customer needs timely to support business achievement and elevate customer service level.

Key Partnership:

This role need collaborate with x-functional team across sales, IFP & SR team, DSM, finance and supply chain.

Job Responsibility:

• Drive/take ownership to optimize report & analysis tools to detect, call out and mitigate risk in order to drive shipment rate and contribute to marketplace revenue.

• Track the progress and the quality of order book and proactively address issues through problem solving, collaboration and escalation.

• Take the ownership of return/claim orders and drive process improvement to well support customers' requirements.

• Partner closely with x-functional partners to pro-actively manage risks, opportunities, and issues in reaching business targets.

• Lead/Support manager to contribute to key Supply Chain projects.

• Be the first point of escalation for MCS Specialists for issue resolution.

Functional Skill Required (Hard skills):

• Knowledge in marketplace supply chain, logistics, wholesale partner, order fulfillment, Excel skill. The more the better.

• Strong learning capabilities, be able to process mass info and knowledge in limited time and produce outputs.

• Analytical skills which support a result driven approach delivering operational excellence.

• Strong communication skills with the ability to clearly communicate. Ability to drive clarity to audiences unfamiliar with the subject matter.

• Self-starter with the ability to work efficiently both independently and in team environments.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.